MELANIE H Cki

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Charges on my account

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Super com - Charges on my account
Super com - Charges on my account - Image 2
Super com - Charges on my account - Image 3
Updated by user Jun 29, 2024

Super.com has done nothing to fix this and told me it was my problem to tend to not their problem.

Updated by user Jun 29, 2024

They have not bothered to help with this or refund me my money. No one I've talked about this has actually helped me.

They don't care.

And to believe they are still trying daily to get my money. Everyday sometimes twice a day.

Original review Jun 29, 2024

You have charged me $15 and I've canceled the trial and everything with super.com. Since then, I've had nearly 100 attempts to collect more money from me. This is nonsense.

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Loss:
$15
Pros:
  • Looks like great deals
Cons:
  • Will repeatedly try to charge u when u have no membership

Preferred solution: Full refund

Teanna J Kvl

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I didn’t get my 20 dollars

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Super com - I didn’t get my 20 dollars
Super com - I didn’t get my 20 dollars - Image 2

The payment went through on Cash App, but the Super App said it didn't. When I went to push the payment back through, it stated I had an account because it wouldn't take the payment again!

My free trial ends on Oct. 8, 2024, because I was not a member.

I am eligible for the promotion and would like my 20 dollars, as promised. Thanks.

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Loss:
$24

Preferred solution: Full refund

User's recommendation: It’s a scam you have to wait 30 days to get your 20$ but pay 15.99 with in 5 days from the 1.97 payment

Heather V Bkh

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Verified Reviewer

Refund policy is ridiculous

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I made a hotel reservation and when I got to hotel they wouldnt accommodate our reservation. No refund was possible.

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Loss:
$50

Preferred solution: Full refund

Deauntrice L

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Verified Reviewer
| map-marker Jacksonville, Florida

Yall took my *** money with out promises

Super com - Yall took my *** money with out promises

Your company should not go round taking money off people cards I will be contacting my lawyer asap ...i want my *** money back *** im not even in no *** hotel bad business 0! Rate

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User's recommendation: Had no business taking 14.99 from my *** account

Will M Kbq

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Verified Reviewer

They promised a refund, because the booking date on there end was the 25th. The date at the motel was the 23rd. Obviously their mistake. Yhey promised a fecund, that I haven’t received

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The booking date on their end was the 25th, on the motel's end it was the 23rd. Obviously, it was a mistake on their end. They promised a refund, but I have not received it!

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Loss:
$68

Preferred solution: Full refund

User's recommendation: Don’t use

Resolved
Sara K Fuj

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Verified Reviewer
| map-marker Huddinge, Stockholm

Resolved: They are awful

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Updated by user Nov 17, 2024

Company fixed the issue and I have been provided with apology. They showed me that it in fact was USD, not CAD. So it appeared as more than I thought it would on my account, I apologize - I was wrong

Original review Oct 21, 2024

I got overchaged and since I live in Euorpe there is absoulutley no way for me to get ahold of them! I tried their WhatsApp and email to no response, so I am basically robbed. Scammers

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Reginald Darryl W

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Verified Reviewer
| map-marker Naperville, Illinois

Super.com gives you the discount then add other fees on the add a tip on the who does the top foot and where is the saves when there’s really no saves at all. This site is ***

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To use all my rewards points and cash back to book another night at the hotel i am in now until Monday the 18th. To have someone from Super.com to call asap.Reginald Darryl Williams put some respect on it.

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User's recommendation: None now at all this Super.com is misleading

Soumaya H

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Verified Reviewer

Correct name on reservation

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The agent I spoke to told me that she would get back to me within 3 to 5 business days since I contacted her to resolve the issue. It has been 10 business days and she has not contacted me to let me know if the issue was resolved.

I contacted her on October 27th and today is November 8th. I sent her an email this morning and she has not answered.

On top of this, my account was charged an additional $15 for speaking to resolve the issue. She told me that the charge would be reversed, but it has not been.

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Cons:
  • Lack of updates
  • Charges to speak to the customer service

Preferred solution: I like to get my issue resolved

User's recommendation: I do not recommend this company for booking hotels.

Essie Zvs

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Verified Reviewer

Change the date

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I made a mistake by choosing the wrong date. Instead of the 17th, I chose the 18th and I want to change the date.

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Calvert Ufa

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Verified Reviewer
| map-marker Brentwood, New York

Good site

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In general, I would recommend this site again because their prices are very good. I wasnt happy with the no refund policy because I made a mistake online but the company refunded me less a $30 fee.

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Antony S Hph

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Chat Complaint to Super.com (16-May-2024) regarding unacceptable room cancellation

Super com - Chat Complaint to Super.com (16-May-2024) regarding unacceptable room...
Super com - Chat Complaint to Super.com (16-May-2024) regarding unacceptable... - Image 2
Super com - Chat Complaint to Super.com (16-May-2024) regarding unacceptable... - Image 3
Super com - Chat Complaint to Super.com (16-May-2024) regarding unacceptable... - Image 4

Dear Sirs,

I booked a hotel room via 'Super.com' on Tuesday 14-May-2024, for one-night accommodation (on 15-May) but on arrival at the hotel at 20:45 hrs to check-in (booking ref B_1413****), I was told by the owners that my room was cancelled by them at 16:00hrs, due to a repair issue with my room.

Regrettably, nobody contacted me to advise of the situation between 16:00-20:45hrs, so I arrived at my booked room tired (as I had been up since 03:00hrs traveling/working), and only then informed that I needed to find and book another hotel.

I was advised by the hotel owners (who were on the phone to their main OYO Hotels offices) to arrange the refund, but after 30 minutes of trying to organize the refund, I had no alternative but to find and book another hotel nearby, which as you'd expect, was more expensive.

If you could kindly check and advise of the complaints procedures (i.e., 'no contract of sale of services actually provided'), and what I should do to ensure that I am refunded the £44.67 to my credit card. I quickly checked my booking policy, but there is nothing helpful on the website (Super.com) regarding what happens if the OYO hotel cancels your room at the last minute (on the afternoon of day of check-in), as I believe that this situation is not acceptable under the terms of the sale/contract agreement! Also, I should not have had to start searching myself for an alternate hotel room in the close vicinity, at 21:00hrs in the evening (last night, 15-May-2024), and having to burden the additional costs of £56.20 for another hotel, especially with the stress of being out/away from home, in this dire situation, when I've already been on the go for +18 arduous hours, and only wanting to shower and get straight into bed!

Your earliest response is appreciated, so that I can be assured of (a) a refund, plus (b) an explanation/apology as to why I was not informed of the room becoming unavailable and canceled by the hotel reception/management?

Please email details to antony.sh1315@***.com.

P.S. The telephone number entered is not correct, as it keeps defaulting to USA. My UK tel number is +44 7900****53.

View full review
Loss:
$45
Pros:
  • Easy to use website and aoo
  • Prices are competitive
Cons:
  • Nobody informs you when a booked room is cancelled
  • Not able to contact anyone when things go wrong

User's recommendation: The super.com online Chat facility was not operational, on the two times I tried to use it (eve of 15-May, and afternoon of 16-May) so impossible to contact anyone!

Anonymous

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Verified Buyer
| map-marker Bellevue, Washington

Stop payment

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Super com - Stop payment

Stop letting computers do the work,they just take out your account with no advance notice n signs you up with out your knowledge,I never spoke to anyone about this subscription, they just took money out my account

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User's recommendation: Never

Nitza Twl

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Verified Reviewer
| map-marker Portland, Oregon

To cancel a subscription that I never authorized

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I've had to do this twice already. Last month and again this month. Never heard about them, until they started draining my account.

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User's recommendation: Don't do it.

Minh T Iei

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Verified Reviewer

Charge money

Super com - Charge money

Hi customer service I am very confused because I have not used this app but the app still automatically charges me for no reason.

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Loss:
$32

Preferred solution: Full refund

Anonymous
map-marker Berlin, Land Berlin

I got no bill for 4 nights in Berlin las month

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Super com - I got no bill for 4 nights in Berlin las month

Ich habe über super.com vom 21.08.-23.08.2024 ein Standard zimmer im Penta Hotel Kassel gebucht. Mir fehlt dazu eine Rechnung.

Bitte senden Sie mir diese per Mail. Danke

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