Super com
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charges on my account
Super.com has done nothing to fix this and told me it was my problem to tend to not their problem.
They have not bothered to help with this or refund me my money. No one I've talked about this has actually helped me.
They don't care.
And to believe they are still trying daily to get my money. Everyday sometimes twice a day.
You have charged me $15 and I've canceled the trial and everything with super.com. Since then, I've had nearly 100 attempts to collect more money from me. This is nonsense.
- Looks like great deals
- Will repeatedly try to charge u when u have no membership
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didn’t get my 20 dollars
The payment went through on Cash App, but the Super App said it didn't. When I went to push the payment back through, it stated I had an account because it wouldn't take the payment again!
My free trial ends on Oct. 8, 2024, because I was not a member.
I am eligible for the promotion and would like my 20 dollars, as promised. Thanks.
Preferred solution: Full refund
User's recommendation: It’s a scam you have to wait 30 days to get your 20$ but pay 15.99 with in 5 days from the 1.97 payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund policy is ridiculous
I made a hotel reservation and when I got to hotel they wouldnt accommodate our reservation. No refund was possible.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Yall took my *** money with out promises
Your company should not go round taking money off people cards I will be contacting my lawyer asap ...i want my *** money back *** im not even in no *** hotel bad business 0! Rate
User's recommendation: Had no business taking 14.99 from my *** account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They promised a refund, because the booking date on there end was the 25th. The date at the motel was the 23rd. Obviously their mistake. Yhey promised a fecund, that I haven’t received
The booking date on their end was the 25th, on the motel's end it was the 23rd. Obviously, it was a mistake on their end. They promised a refund, but I have not received it!
Preferred solution: Full refund
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huddinge, Stockholm
Resolved: They are awful
Company fixed the issue and I have been provided with apology. They showed me that it in fact was USD, not CAD. So it appeared as more than I thought it would on my account, I apologize - I was wrong
I got overchaged and since I live in Euorpe there is absoulutley no way for me to get ahold of them! I tried their WhatsApp and email to no response, so I am basically robbed. Scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naperville, Illinois
Super.com gives you the discount then add other fees on the add a tip on the who does the top foot and where is the saves when there’s really no saves at all. This site is ***
To use all my rewards points and cash back to book another night at the hotel i am in now until Monday the 18th. To have someone from Super.com to call asap.Reginald Darryl Williams put some respect on it.
User's recommendation: None now at all this Super.com is misleading
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Correct name on reservation
The agent I spoke to told me that she would get back to me within 3 to 5 business days since I contacted her to resolve the issue. It has been 10 business days and she has not contacted me to let me know if the issue was resolved.
I contacted her on October 27th and today is November 8th. I sent her an email this morning and she has not answered.
On top of this, my account was charged an additional $15 for speaking to resolve the issue. She told me that the charge would be reversed, but it has not been.
- Lack of updates
- Charges to speak to the customer service
Preferred solution: I like to get my issue resolved
User's recommendation: I do not recommend this company for booking hotels.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change the date
I made a mistake by choosing the wrong date. Instead of the 17th, I chose the 18th and I want to change the date.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brentwood, New York
Good site
In general, I would recommend this site again because their prices are very good. I wasnt happy with the no refund policy because I made a mistake online but the company refunded me less a $30 fee.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Chat Complaint to Super.com (16-May-2024) regarding unacceptable room cancellation
Dear Sirs,
I booked a hotel room via 'Super.com' on Tuesday 14-May-2024, for one-night accommodation (on 15-May) but on arrival at the hotel at 20:45 hrs to check-in (booking ref B_1413****), I was told by the owners that my room was cancelled by them at 16:00hrs, due to a repair issue with my room.
Regrettably, nobody contacted me to advise of the situation between 16:00-20:45hrs, so I arrived at my booked room tired (as I had been up since 03:00hrs traveling/working), and only then informed that I needed to find and book another hotel.
I was advised by the hotel owners (who were on the phone to their main OYO Hotels offices) to arrange the refund, but after 30 minutes of trying to organize the refund, I had no alternative but to find and book another hotel nearby, which as you'd expect, was more expensive.
If you could kindly check and advise of the complaints procedures (i.e., 'no contract of sale of services actually provided'), and what I should do to ensure that I am refunded the £44.67 to my credit card. I quickly checked my booking policy, but there is nothing helpful on the website (Super.com) regarding what happens if the OYO hotel cancels your room at the last minute (on the afternoon of day of check-in), as I believe that this situation is not acceptable under the terms of the sale/contract agreement! Also, I should not have had to start searching myself for an alternate hotel room in the close vicinity, at 21:00hrs in the evening (last night, 15-May-2024), and having to burden the additional costs of £56.20 for another hotel, especially with the stress of being out/away from home, in this dire situation, when I've already been on the go for +18 arduous hours, and only wanting to shower and get straight into bed!
Your earliest response is appreciated, so that I can be assured of (a) a refund, plus (b) an explanation/apology as to why I was not informed of the room becoming unavailable and canceled by the hotel reception/management?
Please email details to antony.sh1315@***.com.
P.S. The telephone number entered is not correct, as it keeps defaulting to USA. My UK tel number is +44 7900****53.
- Easy to use website and aoo
- Prices are competitive
- Nobody informs you when a booked room is cancelled
- Not able to contact anyone when things go wrong
User's recommendation: The super.com online Chat facility was not operational, on the two times I tried to use it (eve of 15-May, and afternoon of 16-May) so impossible to contact anyone!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bellevue, Washington
Stop payment
Stop letting computers do the work,they just take out your account with no advance notice n signs you up with out your knowledge,I never spoke to anyone about this subscription, they just took money out my account
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
To cancel a subscription that I never authorized
I've had to do this twice already. Last month and again this month. Never heard about them, until they started draining my account.
User's recommendation: Don't do it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charge money
Hi customer service I am very confused because I have not used this app but the app still automatically charges me for no reason.
Preferred solution: Full refund
Berlin, Land Berlin
I got no bill for 4 nights in Berlin las month
Ich habe über super.com vom 21.08.-23.08.2024 ein Standard zimmer im Penta Hotel Kassel gebucht. Mir fehlt dazu eine Rechnung.
Bitte senden Sie mir diese per Mail. Danke
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