Super com
Reviews and Complaints

Can you understand why I can't get a refund? This is clearly a scam.

They can take your money too easily. I made a non-refundable hotel reservation. However, this policy applies, of course, when the customer changes his or her mind and cancels or changes the reservation. However, in my case, the hotel canceled my reservation.

The reason is according to hotel policy, I cannot extend my stay at the hotel, so I canceled my reservation. However, when I made the reservation, no one even at Super.com made it clear to me that they had such a policy. Even Super.com was not aware of such details about the hotel. So the hotel canceled my reservation and my reservation disappeared.

However, Super.com was not even aware of the cancellation of my reservation. Then they told me that the only way to receive a refund was to fill out documents. However, the hotel says that they can provide the documents if I contact Super.com and ask them to fill out the documents. Also, the hotel said they did not receive any money for my reservation.

However, Super.com says they cannot contact the hotel. They say they are business partners but cannot contact them. They are not refunding me. How can they take my money so easily?

It's clearly a scam. If I don't say this, there will be another victim.

And if you look at it as an individual, it is a small amount of money, but if you extort money from so many people, it will not be a small amount in the end. They have already not refunded me $1000.

Let me just start by saying it super.com is a ripoff they claim to give you credits for doing surveys which are pretty short day than they do and surveys and play game and tasks on that app they give you credit scores your next booking which they do but at the same time once you get the credits they don't actually use them on anything any hotel nothing because of you the third part of it whatever they say they want nothing ever run around and the run around saying different things for answers to hang up on you, they over talk you and if you do something wrong you pay a $15 membership fee for that I've called, and they had told me everything under the sun they tell you two friends and call you back and get your *** yesterday they have to call you back they never did they have I mean you know now we're stuck in the storm, and we're calling to get back home he has to verify it isn't there about my point it's really up there why can't I use I'm supposed to get it what do you mean he is a third party so guess what still clear but with you off it's the worst

Good evening -

My name is Kevin Krusz and I am trying to cancel a reservation, which was booked through Super.com.

I made two, consecutive telephone calls to (844) 461-****. I pressed 1, for travel, and 2 to cancel a reservation.

After entering 2, I was placed on hold, and then the call was disconnected. This happened during both telephone calls!

I need to cancel Reservation # B_1413**** for September 8th through September 9th, at the Allegria Hotel, in Long Beach, NY.

The reason for cancelling is, my 87 year-old mother was re-admitted to the hospital this week (Bristol Hospital, Bristol, Connecticut), therefore, she cannot travel.

She has fallen and broke her hip. This reservation was made well in advance, and as a getaway for my mother.

Unfortunately, you cannot predict these type of accidents in advance, or I would have certainly cancelled.

Is it possible to receive a refund, or at least a credit to be used for future travel?

I am asking you to please help me and honor my request.

Thank you for your time and I appreciate all and any of your efforts in assisting me.

Kevin Krusz

I booked a room according to Google with no resort fees. The booking site showed a total amount due. Did not state there were any other fees ...the amount said total.

Got to hotel after long drive and was asked for additional 350..

I booked room because was a very cheap rate, had found out earlier this week I've got terminal cancer n was gonna splurge a few of my social security check and get room for night since me n my service dog live in my truck and it's been a very long hot summer in vehicle 24/7. Needless to say I don't have that kind of money which is EXACTLY WHY I LOOKED UP NO RESORT FEE HOTELS.

I left hotel in tears and am now back in desert in my truck. I don't know why all companies are so deceitful and dishonest and hide behind third party stay away from booking sites crooked companies to handle their *** cause they're too busy thinking of more ways to screw the American public to care about how they are screwing everyone

Stay away! Bait & Switch tactics on rooms provided & refund policy.

Hotel room was intentionally light on details to obscure the fact that they are renting out rooms in a different part of the Congress Plaza Hotel than youd otherwise normally get from the front desk.

Their 2 double bed rooms dont have a refrigerator or good climate control & are much more aged than the Lakeview rooms. Really disappointed that they dont make this clear.

Also I specifically added the refundable option to the rate because Im leery of these 3rd party booking companies but they LIED!

The terms under the very bold heading of REFUNDABLE UNTIL MAY 19th 2024 were - if we approve your reason for requesting a refund ie for health reasons, travel emergencies etc.

Most companies sell this as trip insurance instead of falsely advertising it as fully refundable. ITS ONLY REFUNDABLE IN VERY VERY SPECIFIC CIRCUMSTANCES.

Just call a spade a spade - THATS TRAVEL INSURANCE AND NOT CALLED REFUNDABLE!!!

See pics for examples of screenshots I just took (not my actual booking)