Super com
Reviews and Complaints
Buford, Georgia
Un reclamo y deseo reembolzo
Necesito alguien que hable español. No pude arreglar el problema de mi reembolso.
Necesito cancelar la membresía, yo no la necesito. No sé por qué me la pusieron.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Renfrew, Ontario
Charged twice for the same booking
My booking at Ramada Inn Laval was paid for via super.com. I was then charged again by the hotel.
You'll never get through to super.com customer support. I waited online for an hour before being disconnected.
Preferred solution: Full refund
User's recommendation: Do not use super.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant even get veified... screens wont...
I cant even get veified... screens wont switch back. Everything i go to get my verification code and try to go back and enter it...it makes me start the whole process over and then the code i just got doesn't work
Preferred solution: Im trying to make a hotel reservation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisburg, Illinois
I have sat on hold 45 mins. I have...
- - Sat on hold 45 minutes and had several chats.
- - Pool status got mixed: it was confirmed working but later not at the hotel, with cancellation offered.
I have sat on hold 45 mins. I have chatted numerous times.
I chatted with a rep before booking a non refundable weekend hotel. I specifically ask if they had ask meaning spoke directly to the hotel to see if the pool was in working order. They said yes! Great I booked the room.
Got an email to call property to confirm reservation, so I did. Again I asked is the pool working? They said no! Wait what!
So I chatted with super.com again. Now Im advised they just check the information that the hotel last reported! Well how long ago was their last report!? I advised that I previously spoke to super.com to confirm and was told yes it is working.
Then when confirming reservation at the property I was told its not.
The hotel advised they agree and approve to cancel my room at no charge so I can book at another property that has a working pool!
Youre people have been rude, no way helpful at all as if they dont care that our trip is going to be ruined all bc of this! All I want is to rebook same dates with a hotel that has a working POOL!
- Many they are not honest at all
Preferred solution: Change hotel for same price or refund me
User's recommendation: Just go through the hotel! You really don’t save anything anyway!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
I need my money back, we had to leave...
I need my money back. We had to leave the hotel due to my 2-month-old son having breathing issues and being on oxygen with no AC.
The man did not offer us another room at all; he came to fix it, but it never got fixed.
I am a hotel manager, and this is very uncalled for. The AC wouldn't work at all.
Preferred solution: Full refund
User's recommendation: Don’t book here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Still awaiting refund after submitting...
- - Awaiting refund after providing all requested information.
- - The staff have not replied to my last 3 emails or assisted with the double-booking issue.
Still awaiting refund after submitting all information and proof requested. This level of inattentiveness to clients is unacceptable.
I shall certainly not recommend you or use your company again Your Agent Drayton corporate team has not replied to my last 3 emails even though I have sent him the information requested.Full pament was refunded to your company by Holiday Inn Express.booking 12 June -13th June Holiday inn express Stansted UK two rooms booked by your company for same people same night. The hotel cancelled one without deducting payment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
Customer Service will not answer phone their booking dates don't line up with the hotel . This Service use to be great and now it is awful.i will be letting everyone I've told to use app to stop
Customer service will not answer the phone; their booking dates don't line up with the hotel. This service used to be great, and now it is awful.
I will be letting everyone I've told to use the app know to stop.
Terrible.
- Cheap prices
- No help if there is anything issue
Preferred solution: Full refund
User's recommendation: Go somewhere else they are thieves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Request for Cancellation and Refund – Hotel Reservation Booking Issue
- - Name-mismatch error appeared, yet the booking was confirmed; support was unreachable after multiple calls, and a full refund for B_5605 is requested.
While attempting to make the reservation, I tried multiple times to complete the booking. Each attempt failed with an error message stating that there was a name mismatch, so I assumed that the reservation had not been processed successfully.
However, I was surprised to later receive a confirmation email indicating that the booking had actually been completed.
As soon as I realized this, I immediately contacted your customer care team to request a cancellation and refund. Unfortunately, despite my efforts, I have been unable to reach anyone for assistance.
I have called your customer service number five times, and in total, I have been on hold for over an hour without being able to speak with a representative.
Given that this issue was caused by the booking system displaying an error message, I kindly request that you cancel the reservation and process a full refund at the earliest opportunity. I would appreciate your prompt attention to this matter and look forward to your confirmation.
Thank you for your understanding and assistance.
Booking Confirmation Number, B_5605****
Preferred solution: Full refund
User's recommendation: Fix the issue before the charging the customer
Buford, Georgia
Cancelar la membresía
Necesito hablar con una persona de servicio al cliente en español. Quiero cancelar la membresía.
Yo no sé cómo me la pusieron. Esa membresía yo no la necesito y me están cobrando $15.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Racine, Wisconsin
I want a refund
I didn't mean to click on that; it was an accident. I thought it was something else. I may come back in the future.
Preferred solution: Full refund
User's recommendation: Just give it a try
Detroit, Michigan
Resolved: Never had this issue before, had to wait 3 hours to get into my room and find reservation.
Super.com called hotel and corrected the issue. Wasn't happy with the 3 hour wait.
But I feel that I paid more money for this room than I have ever paid before. Super.com also won't process a debit card for me and I don't understand why.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Refund
No one answered; it didn't help at all. Now I'm on the streets for the night. This is *** I'm going to a better business.
Preferred solution: Full refund
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership
I don't think that was a real person I talked to, but oh well, I guess my problem was taken care of. I'll keep watching.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Fraud
fraud, they never booked room, waited for hours , tried to call could not speak to anyone , I have hotel manager to back me up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever talked to someone live . Actual person
Provide better service, this is all I have. What more should I say?
I didn't talk to a live person.
I don't like automated calls or AI texts. It seems to be.
User's recommendation: Very disappointed
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation