Super com
Super com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Super com has 1.5 star rating based on 2189 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Super com to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Lower prices at times.
Cons: Very poor customer problem resolution, Poor customer service, Cutomer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Super com has 1.5 star rating based on 2189 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Super com to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Lower prices at times.
Cons: Very poor customer problem resolution, Poor customer service, Cutomer service.43% of users think that Super com should improve its Payments.
66% of users say that they won't use Super com in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use this company.", "In the future please, make sure the hotel has the room before the confirmation", "They will screw you if you want to cancel", "Don’t use", "Yes very highly will recommend".
Most users ask Super com for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
The hotel is a disgrace its dirty *** stains on quilts, blood marks, dirty carpets, mouldy chips, beds falling apart had to change all the bedding our selfs as was dirty and unhygienic
- Rip off and disgrace off a place
Preferred solution: Full refund
User's recommendation: Never
Sorry excuse for third party
They took my money and didnt send my reservation to hotel and got upset with me because I was asking about it
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Verified Reviewer | Kansas City, MissouriRefund issue
We checked into Motel 6 for the weekend as a treat for my wife and me. We wanted to do some swimming that weekend as it seemed like they had a nice pool. We checked in at night and woke up the next morning intending to swim. However, we found that the pool hadn't even been maintained or opened yet. It was repulsively filled with trash and clutter, with some even floating on top of the pool cover. The place was very dirty and littered with rubbish. The following day, the temperature was in the 90s and the air conditioner was not working. We reported this to the front desk but were told that nothing could be done at the time and no other room was available. The room we were in smelled strongly of smoke and mold and had no fire detector, so we decided to leave and check into a different hotel before the next day's checkout.
I have made several complaints, filled out all the necessary forms, and even received confirmation that they had received them and that I would be getting a refund. But then I was presented with the excuse that I also had to contact the hotel to obtain some type of cancellation policy and have them contact the company about the refund. I'm tired of being given the runaround—all I want is what I'm owed for a terrible experience at an extremely unsanitary hotel. This hotel should be investigated.
So, please give me the refund that I requested. I've done everything required on my end. Even when I try to contact the hotel, they're tired of my calls and complaints. They have identified me through Caller ID and will not answer my phone calls anymore or even hang up on me. I can't do anything more on my part, so it's up to someone else to resolve this issue, finalize it, and give me my requested refund which is owed to me. Thank you.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy room was given away and I had already paid in advance
I had booked my son's room before he arrived. The clerk said that as soon as he walked in the door, there weren't any more vacancies.
She had given his room to someone else who had a child, and she didn't enter it into the system in time to check with the online booking company I had booked with. She never apologized and told me to call the online booking company. Then, they would call her and she could refund my funds. In the past, I have successfully booked rooms for two weeks straight without any problems.
It was pure negligence on her part and my son had to sleep on the streets! I'm so disappointed because that was all of my funds and my son doesn't have anywhere to go!
I need my funds ASAP! This needs to be rectified NOW!
- Good price
- Unfair customer service
Preferred solution: Apology
User's recommendation: Find better customer service and motel elsewhere
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Do not use it for stays that's hard to have any backup plan if the booking goes wrong
Company fixed the issue and I have been provided with full refund.
The problem occurs if the booking goes wrong, which can happen with super.com somehow.
In 2024, I attended the Berkshire Hathaway Annual Meeting in Omaha and used super.com to book rooms.
The Annual Meeting is a popular event in Omaha that takes place every May, with many people visiting from all around the US and the world.
However, when I arrived at the location, the manager didn't check me in because he claimed that super.com had not sent him any reservation for me. Super.com tried to help me but to no avail. Super.com informed me that I could book a room in the same area and that I would receive a refund.
I checked for rooms in the area and found that the prices were very high and most were unavailable due to the event. After double and triple checking with super.com support that they would refund the difference between the old booking and the new booking, I checked multiple times with support due to the considerable difference and they assured me that it was fine.
After my visit, I filed an amendment form and did everything else super.com asked of me and that's when problems started.
They refunded me just for the original booking, which was why I had double and triple checked with them to avoid any misunderstandings. They constantly promised that they would refund the difference between the old and new bookings, and they reassured me that I would receive a follow-up email in one day; however, I never received an email. Whenever I called, they would inform me that I would receive a phone call from their supervisors, but I never received a call back.
Ultimately, it's up to me how I handle this situation. I am now trying to let this go, despite it being painful to accept the substantial loss from this experience as Omaha was fully booked at the time, and the difference was considerable.
However, I also believe that it wasn't wise of Super.com to create such a painful experience.
I normally refrain from writing this kind of thing because most American companies are rather too kind in dealing with such situations, but I have to admit, this was a painful experience because of the amount of money involved - it's approximately a $700 loss for me.
I think Super.com is fine to use with low expectations. It is a good solution if you have easy backups for your stay (for example, other hotels whose rates are not significantly different at that moment).
But, if you confront any challenging situations, lower your expectations in terms of their service.
I've started to internalize that it's my fault for believing what the support told me, just because at the point that it's just better to move on. Tom much stress is not good :(
- Use it with low expectation
- It is perfectly fine as long as booking goes alright
- Cheap and easy
- Service is not good
- If booking goes wrong
Preferred solution: Full refund
User's recommendation: Use it with low expectation. DO NOT use it for trip that's hard to have "back-up" plan if something goes wrong.
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Verified ReviewerHôtel réservation
Hi, after the verification, I didn't find my reservation for hotel Jaz Casa Del Mar Beach. I want to know why the hotel Jaz Casa Del Mar Beach doesn't have my reservation.
The reception of the hotel told me that I have the reservation for another hotel: Iberostar Jaz Casa Del Mar Resort. It's not the same hotel, I don't want this hotel, it is not good, far from the beach.
I want the hotel which I reserved, I don't need Casa Resort. Best regards.
Preferred solution: I need my hotel or anything same,I don’t want Iberhotel Casa resort,it’s not good hotel.I must to take my flight tomorrow with my old and sick mother and I need the good hotel
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Verified ReviewerSuper* super+ inquiry
Why was $30 charged from my credit card for SuperSuper? I think I made a mistake and clicked on SuperSuper.
Last month, they charged $1.97 and this month $30. Please refund this amount and cancel SuperSuper.
Preferred solution: Full refund
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Verified Reviewer | Rosenberg, TexasAbout Refund
I paid for a reservation on October 8, 2024. I am a homeless person.
I arrived at the office in the morning. Because I entered the office with my luggage, the manager said with an attitude, 'May I help you?' She continued with her attitude after I told her I had a reservation. She said with a bad attitude, 'Check-in is at 3pm and you can't stay in here. Get out of here.' I asked her, 'Why are you talking with such a bad attitude?' She said with attitude again, 'I can cancel your reservation for free and you can get off my property.' I told her, 'You make me not want to rent out the room again.' She still said, 'I can go ahead and cancel your reservation for free.' I said no because I am homeless and have nowhere to go.
She said again, 'I can cancel you and just get off my property.' I told her again, 'I don't want to cancel and I am sorry', even though I know I didn't do her any wrong. I even had a guy who was a worker with her, and if he says different he would be lying. Her attitude was bad with me and my guest. What made me feel so bad is it seemed like she hates homeless people who have nowhere to go.
Later that day, I came back at 3pm only to find out she cancelled my reservation. She said that we left the room dirty and it took them 2 to 3 hours to clean the room that didn't pass expectations. They went as far as saying we are banned from that Motel 6. This is a blatant lie that the room took 2 to 3 hours to clean because the day before, we gave the maid all our trash.
Plus, the day we checked out, we gave another maid the rest of our trash. All that was left in the room were crumbs on the floor. If I am not mistaken, isn't it the maid's job to tidy the room? I don't know why she told such a lie about us because we are homeless.
This is not fair. If I don't get my refund back, I am accusing the hotel of discrimination. We were so tired and we lost over $92 that someone helped us with to get this room. This is so unfair how we were treated so badly.
I need my money back on my card ending in 8506. My confirmation for the room was # B_1595**** . We already feel down and out. We are homeless and to be treated so poorly with bad customer service.
That manager doesn't need to be in that position because her attitude stinks. We were very polite to her, and she returned it with a stinking attitude.
If I don't get my money back, I am going to leave a bad review on super.com and Motel 6. She is making it bad for everyone.
User's recommendation: The manager is very rude to homeless individuals
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Verified ReviewerThis company is a rip off don't use them
They have been charging my card twice a month for $14.99 for the past six months. I have called a hundred times for them to cancel it and they still haven't.
I only used them one time and it ended up costing me more than the hotel room did. Complete scam artists.
Save your money, time, and energy. They will just rob you.
- Steal your money
Preferred solution: Full refund
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Verified ReviewerStop charging my bank account immediately
There is no stopping this fraudulent company once they think they have a bite. They have continued to try and take money from my bank account and the amount has progressively gotten larger even after I had to speak with my bank and let them know never to accept any charge from them.
And it's still impossible for me to get into the account that I made with them because I no longer have the original phone number I created it with. Big time scam.
Fraudulent and very aggressively trying to take money out of my bank account. Also the amount that they would try to take progressively got larger and larger even after I spoke with my bank and told them never to accept any charge that came from them.
This is because absolutely anything I attempt directs me straight to phone verification without any alternative options except to use the phone number I no longer have access to. This is a real issue as super.com continues to charge my bank account for $14.99, and I have no way to cancel that. I definitely will never use the service again.
I was tricked into a free trial to use a feature I wanted to check out one time. Please urgently cancel any and all links of mine tied to this scam company ASAP.
- All trickery related fraud scams
Preferred solution: Just to simply cancel my account and unlink my bank account information so they won't be able to keep trying to steal money from my account anymore.
User's recommendation: Stay away from this tricky scamming company
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
Never answered the phone. The hotel pool was closed.
That was the reason we were staying here. The clerk told us we could have a refund even if it was non-refundable. This was the hotel's mistake for advertising the pool, but having it closed. I was charged a second time for a room I never checked into.
I called Best Western and was assured the second charge would be refunded. The receipt stated that these charges are the hotel's charges and they are refundable.
Super.com will not refund, even if it was the hotel's mistake. It should be SuperScam.com.
- Better prices
- No solution to a check in problem that is hotels mistake
Preferred solution: Full refund
User's recommendation: Never use Super.com
Cancelled room
Havent recieved my refund 182.90
Had death n family . Want ever , ever use this company . This horrible treat customer this way .
User's recommendation: Don’t use y’all company for future booking . N
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Verified ReviewerFraud
I have called before because you all took money out of my account. I called to let you all know I never signed up with you.
You were supposed to have cancelled the fraudulent account, but you all keep trying to pull money out of my account still. I don't appreciate this at all.
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Verified Reviewer | Greater Sudbury, OntarioRefund
I cancel didn't have credit card they never give refund yet :(
I would like my refund. I was supposed to get it
Travel Agencies Expert Talks
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Verified Reviewer | Houston, TexasCancellation
First you people will not answer the phone. Best Western.
Paid via Super.com. Non refundable. The hotel advertise a swimming pool. It was closed unable to be cleaned until the next day.
Clerk said because it is THEIR fault then she will give me a refund. She billed me again then supposedly gave me a refund. Super.com will not.
Why? Super.Scam more like it.
User's recommendation: Do not use Super.com
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Verified Reviewer | Tampa, FloridaProblem with check in
Yes when I booked the room I was not told that there was a limit on pets wait and we booked the room and when I got to the reservation motel they refused me a room because of the weight of the pet and I need my money refunded for this room I know there's no cancellation and non-refundable but this is beyond my control I was not told about the pet and someone needs to refund it's not in your advertisement if you have pets make sure to check weight limits
User's recommendation: If you have pets make sure you check weight limits for the motel because super .com doesn't tell you about them
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Verified ReviewerYall took my *** money with out promises
I want my money back and I will be informing my lawyer. Charging 14.99 is bad business.
I have nothing else to say, just give me my money back. I'm not even staying in any room.
Preferred solution: Full refund
About
At Super, we help everyone live the fullest with life-changing rewards and savings. See the world on a budget with SuperTravel and score low prices on name brands at SuperShop.
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Super com is ranked 221 out of 1584 in Travel Agencies category
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Hi Danielle, We're sorry to hear that your recent accommodation experience fell short of your expectations. We understand how important a comfortable and enjoyable stay is.
We want to provide some insights into our process and how we can best assist you: Please know that as a third-party booking service, we are not directly responsible for the standards of the hotel, the availability of amenities, or the behavior of the staff. However, we completely understand how these aspects can greatly impact your stay. If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts. We hope we have clarified your doubts and concerns.