Super com Reviews

I feel like actually no, and I've got to search my phone. Why would I sign up for superplus.com travel benefits when I don't even have a car?

For over a year and a half, my husband died in January 2025. Every time I get the down payment saved up, I lost my job because my car went out. I use my mom's truck, and it had to go in for service because she never took care of it. My husband did.

Since he died, nothing's done, and I'm miserable and I'm broke and I'm sad. You charged me $45 when it was only supposed to be $15 a month, and I had to reactivate my subscription because I wanted to be able to cancel it. I’m trying to get you on the phone, and I think I canceled this one before, and out of the blue, you took $45 from my card. I think you ever took that from me.

Why are you doing this to me? I am sick and disabled. I actually have a permit for an ostomy pouch, which is a *** bag from Crohn's disease. I got it when I was 30-something years old.

We only have one child because I had several cancers and had to wait two years to get that cleared up after major surgery to be able to have her. She's now 28. Now my husband’s dead; he died at 58 and I was 56. Now I'm fixing to be 57 and he's gone, and his birthday is in two days.

You charged me $45 and I can't buy flowers for his grave. Are you serious? I need to be refunded immediately. This is unfair.

I'm going to report you everywhere. I'm going to post all over Facebook. I'm tired of this. This is not right.

Excuse my language, but I'm tired of it. I need a refund immediately. My name is Michelle, and my email is friedrice@***.com. I need to be canceled and refunded for what you've taken out of my account every month since my husband died.

I need to be removed and replaced and I need to be refunded immediately. I’m about to lose my home as it is because all this crap is coming off my phone. I'm having to do everything. My house is a mess; I can barely get the yard mowed.

I got two seats with buckets under them. I have a *** bag that I have to empty all night, and I can't get sleep because of it. I'm just miserable, and I need you to refund my $45. I don't have it.

I need that money. I’m broke, and I just got paid a day ago. I have to pay the house up by myself with my disability money. I can't even go to work because I lost my job in March 2026 because I don't have a way to get to work.

That's the only reason I lost it. Now the unemployment claim is saying I won’t get it because it's actually my fault for not going to work. Well, I want to go to work, and now they don’t want to give me unemployment for it. I got to fight that, and I'm about to lose my home.

I can only pay one house note because the mortgage company got sold to someone else and she told me I didn't know it because files are getting transferred. Right now, a new person takes care of my mortgage. I called them, but I get in trouble for that because I got turned down. When I call about it a week before I get paid once a month, my disability, which is getting eaten up by being minus on my card every month because I can't make it.

My mother keeps promising me she'll give me a thousand back; she has an extra 15 every month. I don't know what she pays or has to pay for it. She doesn't have a car note, nothing, and I put $5,000 on her $10,000 truck. I get to you sometimes, but not often.

I had to go to my room two days ago to get it for that, but I took everybody else for gas there and back. I just need my money refunded—everything you've charged me, especially the $45 you just charged me today. That is ridiculous. Michelle Rice, please refund me immediately.

Have a heart and help me. This is not right. I did not sign up for any of this because I don't even have a car. Why would I be traveling if I can drive to the grocery store 15 minutes away?

Think about it. I would never sign up for this. This is a fraud. I googled everywhere, and consumer protection bureau and everybody bbb.org are all telling me you do that to take money from people.

Please refund it to me because I really need my money since I'm having to pay everything. I can’t save for a car because I think my mom needs the money for something; my hot water heater went out, my central air went out, my washing machine, everything's going out.

My washing machine has been broke for a year and a half and now it won't even do the self-cleaning thing, so I'm having to try to take it apart. My husband's friends will help me fix up the house or try to steal tools, so I don’t have a hex cheese screwdriver thing.

OK since my last review yesterday theres nothing that has happened. Ive been told several times that they were gonna solve my account problem.

Theyre gonna change my phone number so I can get verified and get back into my account. Its been three weeks now or on the third week every day Ive called and still the same *** but I do wanna say this since Ive been telling them that my calls were being monitored through his consumer. Theyve been hanging up on me and they have not been getting back to me with the emails for my ID verification now Im really pissed cause now theyre just straight telling me *** in my face with an account that I pay membership on that Ive been with this company for years pay membership and I do other things in their application cause theres multi things you can do in their application not only rent hotel rooms, but use their bank. They have a money card that I use.

Ive been locked out of for three weeks now because of the verification process, but since Ive told them that consumer consumer was monitoring these calls now cause I havent been able to have anything done theyve been hanging up on me when I call and I have not received any emails since then from their customer service to verify my account. Now as a membership paying customer and been with this company for years, this is totally uncalled for the way that Ive been treated now Im determined more than ever for this company to pay for what theyve been putting me through which shouldnt have been nothing because last month I verified my identity through the same thing I had a number change last month verified my identity with the same drivers license that Im verifying this time with but this time its not verifying its not nothing on my end. Its their end because last month I was able to verify with the same drivers license, my same drivers license card that I have took him a week and a half last month still way too long to get a number changed and verified. I dont know.

Im so mad right now. I could just keep on going on this review with them my recommendation to this company is they need to get customer support service that understand the speak the same language as me theres no language barrier because when theres a language barrier, nothing gets done cause they dont understand and I dont understand there. You know where theyre coming from theres no understanding because of the language they need to change whatever they need to change with this verification. When you do a number change its nothing on my end.

I did the same thing last month as Im viewing this month last month it was verified this month not I dont believe every time I have a number change. I should have to verify my identity once its been verified one time every time I call theres a verification process that they go through before they even talk to you which I verify every time and to be honest Im just tired of dealing with it now now I want my account unlocked like I said I use their money center their money card and Ive been denied access to all that for 3 1/2 weeks now my recommendation to anybody thats gonna use this company dont use them until they make some changes to the way they through what they handle their situations because I rate

I lost my phone number I had originally signed up with Super Travels website. So in order to make that number change, Super Travel has to go through a few security questions to confirm that the account belongs to the person making changes to the account.

They also need to verify your identity by having you take a photo of your ID and then a selfie to verify it's the account holder's account. Well, I had a month prior to this month's shutdown of my account, I had changed my number and went through all the verification process for the number change and successfully made the change to my account. With the verification, I had verified it was my account. It still took a little more time than I believe it should when it comes to making these changes.

So here we are again needing that number change. I started the process to do the number change because I had somehow been logged out of my Super Travel account. Not really sure of why I was logged out; it was the same situation last month where I was somehow logged out of the application. So when you sign in, it's automatically going to send a code to the number in the account, so if you no longer have access to that number, then that's when you have to call Super Travel customer service to start that number change.

As I did last month, I started the same process the same way, but this time I was having trouble with the verification; it was not able to verify. Not sure what was going on, but it would not verify me to my account. I used the same driver's license card as last time, and I could not get the program to verify my identity. So this has been going on back and forth with customer service to get my account verified, so I am able to access my account, which I do several different tasks.

I use their money card, also book rooms, and part-time make money with their money-making tasks. And also pay 15 dollars a month for my membership. Well, I just paid the monthly membership, and this happens: lock out. So I'm still locked out for the most part.

Customer service has helped me through this as best as they could, but I've also had bad customer service agents that were not so helpful in this situation. So on this stalk, I just laid it out there that I have been patient with this, but after almost a month, I'm growing frustrated because there are deadlines I had on my money tasks I do know the application. Also, I have not gotten my discounts on renting rooms, which I rent rooms often through this company on their app. And I also use their money network and have a Super Travel card that I use to make purchases with.

So being locked out has been an inconvenience to me. So today, I asked if we could get this solved so I can get back into my account, and still, I'm not able to get into my account. I have been told they would make it a priority to get me access again.

I don't feel my case was moved up the line for them to look at my documents and approve my identity. So here I wait for the business to open so I can once again figure out why I am still not in my account.

FORMAL DEMAND FOR REFUND DUE TO UNSANITARY AND UNFIT HOTEL ROOM CONDITIONS

Date: July 17, 2026

To: Hotel Manager / General Manager

Hotel Name: Ramada

Re: Formal Request for Full Refund Unsanitary Room Conditions and Failure to Provide Acceptable Accommodations

Dear Hotel Manager:

I am writing to formally demand a full refund for the hotel reservation associated with my recent stay at your property.

Upon arrival and check-in, I inspected the assigned room and discovered conditions that were unacceptable, unsanitary, and inconsistent with the basic standards of cleanliness and safety reasonably expected from a hotel accommodation. The bathroom area contained what appeared to be significant mold and/or mildew growth throughout the bathtub and shower area, along with stained surfaces, discolored caulking, visible dirt, and an overall lack of proper sanitation.

I have preserved photographic evidence documenting the condition of the room at the time of arrival, which clearly reflects the issues described above.

Immediately after discovering these conditions, I notified hotel staff and requested a refund because the room was not maintained in a clean, safe, and suitable condition for occupancy.

Despite bringing these concerns to your attention, my request for a refund was denied.

During this stay, I was accompanied by my children, who were also exposed to these conditions. As a parent, I had serious concerns about the cleanliness and safety of the room environment, especially given the apparent mold/mildew presence and unsanitary bathroom conditions.

During the stay, my boyfriend also became ill. While I cannot definitively state that the room conditions caused his illness, the presence of apparent mold and the unsanitary condition of the room created a serious concern regarding our health and safety and contributed to an unacceptable experience for myself, my children, and my boyfriend.

As paying guests, we entered into an agreement with the expectation that Ramada would provide a clean, sanitary, and safe room. The condition of the room failed to meet those reasonable expectations and did not provide the quality of accommodation that was paid for.

Therefore, I am requesting a full refund of all charges associated with this reservation.

Please provide written confirmation of your decision within 10 business days from receipt of this letter.

If this matter is not resolved within that timeframe, I will pursue additional remedies available to me, including but not limited to:

* Filing a dispute with my credit card company or payment provider, if applicable;

* Filing a formal complaint with the Office of the Attorney General;

* Filing a complaint with the County Health Department regarding the reported unsanitary conditions and concerns related to the rooms cleanliness and possible mold/mildew presence;

* Submitting complaints to other applicable consumer protection and public health agencies;

* Pursuing any other available options to address the failure to provide safe and sanitary accommodations.

I would prefer to resolve this matter directly and professionally with Ramada.

However, I am prepared to take further action if a reasonable resolution is not provided.

Please treat this letter as a formal request for resolution. I look forward to your prompt response.

Respectfully,

Anton Dillard

Jennifer Moorer

Phone: 516-853-****

Email: Antondillard6@***.com

This is a terrible hotel booking company

Most unprofessional and inconsiderate of their clients

They do not appreciate the value of their customers all what they care is getting the money

I made a reservation to ***, but the flight was canceled due to the situation in the ***

Additionally, I have *** problems and been seeing cardiologist for many years

Just a few days before the trip, I had emergency card situation with chest pain, and the doctor advised me not to travel

A few days into that, I had emergency heart condition and was transported by the ambulance to the hospital where I was admitted

Super.com refused to recognize this dire situation and declined to reimburse me The charges of $68.96 which was charged on February 10, 2026

I advise everyone not to make reservation or deal with Super.com

Checked into hotel and realized room had been booked twice. Hotel had no problem canceling the second room, but said I needed to contact super.com for refund.

I called super.com and representative said she needed the hotel to email me a letter that verified a full refund for the room charge. She said I would then have to send the letter to super.com to get the refund.
It should have been as simple as the super.com representative calling the hotel for verification and then the charge should have been reversed.
The customer service sucks. I believe it is set up to be difficult and confusing so the customer gives up and super.com keeps the money. Its a bunch of crap and in no way serves the consumer.

Its laughable that to get help the consumer is directed to "pissedconsumer.com". Its like they are trying to *** people off.

I purchased worry-free cancellation coverage from Super.com when I booked a long-term stay for someone who needed a place to stay once they were released from a treatment facility. The treatment facility decided the day before the person was supposed to be released to send the person to another facility for an additional 30 days.

This constituted an unforeseen event requiring the reservation to be canceled. I completed the refund claim form and submitted a letter from the treatment facility as proof of the unforeseen event the day I found out, which was the day before the check-in date. Super.com continued to request more information pertaining to the medical condition and even questioned whether the decision made by the case manager to transfer the person to another facility was a voluntary decision made by the patient and requested letters from medical doctors. The letter was sent on the facility's letterhead and I included an email from the facility's case manager.

This process has been anything but worry-free.

This company is impossible to deal with, and I would not recommend using them to anyone. Save your peace of mind and look elsewhere.

Motel 6 was cockroach infested. They also rented a room that had plumbing issues and thought it was fine to rent it out.

Went to staff, refused until my 3rd time asking for room switch. Then the room from *** Cockroaches everywhere. Sprayed bug spray, cleaned with bleach. Spoke to staff.

Nothing. Spoke to Super.com, never was told they would credit me to move motels. Next day, asked for refund, anything. Told no.

Rude staff very uncaring. What a terrible experience.I have reached out to Super.com, Cash app, Motel 6 corporate. So far no help. States owner will not refund since I didn't leave upon finding these issues.

So today I emailed the BBB and health department. Health department will be sending someone out to investigate. I have emailed super and motel 6 4 times each..no help at all. Horrible to know people think it is ok to have a roach infestion in your room.

Housekeeping states it is due to long term guests not having their room cleaned. Homeless people not showering, the drugs in the hotel. People leaving food everywhere. Furthermore, the owner had armed security at his side for what purpose, to intimidate clients.

He told us he would call the cops on us for just standing there. REALLY?? All I asked for was a refund for 1 night. Horrible motel.

Now I know why the say in their commercials " We will leave the lights on for you"!!! LOL

Hello,

I am contacting you because my phone number change request submitted on 7/10/2026 still has not been processed and I cannot access my account. I have uploaded ID verification multiple times and previously completed a similar verification last month that was accepted, but recent submissions were declined as "not clear." Please confirm you received my resubmission and that the verification link you sent is the correct place to upload a clear government ID and a selfie.

Please provide a written case/ticket ID and an estimated timeline for when my number change and account access will be completed. My details: account name Brandon Davis old phone number 725 357 **** requested new attaching the (re)submitted documents for your review.

Thank you I appreciate prompt confirmation so I know this is being processed.

Sincerely,

Brandon Davis

brandonjoedavis@***.com

702 605 ****