Super com

Checked into hotel and realized room had been booked twice. Hotel had no problem canceling the second room, but said I needed to contact super.com for refund.

I called super.com and representative said she needed the hotel to email me a letter that verified a full refund for the room charge. She said I would then have to send the letter to super.com to get the refund.
It should have been as simple as the super.com representative calling the hotel for verification and then the charge should have been reversed.
The customer service sucks. I believe it is set up to be difficult and confusing so the customer gives up and super.com keeps the money. Its a bunch of crap and in no way serves the consumer.

Its laughable that to get help the consumer is directed to "pissedconsumer.com". Its like they are trying to *** people off.

Motel 6 was cockroach infested. They also rented a room that had plumbing issues and thought it was fine to rent it out.

Went to staff, refused until my 3rd time asking for room switch. Then the room from *** Cockroaches everywhere. Sprayed bug spray, cleaned with bleach. Spoke to staff.

Nothing. Spoke to Super.com, never was told they would credit me to move motels. Next day, asked for refund, anything. Told no.

Rude staff very uncaring. What a terrible experience.I have reached out to Super.com, Cash app, Motel 6 corporate. So far no help. States owner will not refund since I didn't leave upon finding these issues.

So today I emailed the BBB and health department. Health department will be sending someone out to investigate. I have emailed super and motel 6 4 times each..no help at all. Horrible to know people think it is ok to have a roach infestion in your room.

Housekeeping states it is due to long term guests not having their room cleaned. Homeless people not showering, the drugs in the hotel. People leaving food everywhere. Furthermore, the owner had armed security at his side for what purpose, to intimidate clients.

He told us he would call the cops on us for just standing there. REALLY?? All I asked for was a refund for 1 night. Horrible motel.

Now I know why the say in their commercials " We will leave the lights on for you"!!! LOL

I booked a room at the Econo Lodge, and when I got there, they told me there was a $50 incidental deposit fee. I told them I didn't have it, and it didn't show anywhere on the website that there was a deposit fee.

They told me to contact the third-party website (super.com), so I did, and all I wanted was a transfer to another hotel that didn't make you put a deposit down, and the guy at Econo Lodge said that y'all do that all the time.

Well, they didn't want to help me at all; they pretty much told me I'm screwed out of $50 I just booked for the room. Never got a refund or anything; I had to sleep outside in the cold.

I booked accommodations through super.com needed to change my room reservations to a different style of room. I was directed to book the new room I desired and canceled the existing reservation.

This was the process I was instructed to do. after completing the second reservation, I called Studio six Motel and they confirmed that my first reservation was canceled and my second reservation is valid upon arrival at Studio 6 motelin North Las Vegas, I checked in, was told by reception that they had no keys for the units, but he would let me in, when he let me in what I found was: a bed that had not been made and the mattress cover half off, this sheets from the previous occupant were wadded sitting on the dresser.. sitting next to this was a pillow with magic marker written on it Southern Nevada Health District DMG 12/22/25, with three circles on the pillow, and it read blood stains, the tub was filthy. The bathroom was filthy.

There were dirty towels in the bathroom and the TV didnt work no cable or Internet connection. all of this is not super fault however when I refuse the accommodations because they were deplorable and I canceled my reservation I might add that I purchased cancel reservation insurance for both reservations super8.com. Refuses to give me a refund even though I did not occupy one of their contaminated biohazard rooms. Furthermore, I found an additional charge of $59 applied to my credit card from super.com and I havent even gotten a straight answer of what that charges for.

I surely didnt authorize it to say that I would never use super.com goes without saying but Im going to tell everybody I can at every chance I get how horrible super eight treated me and how disgusting the rooms at Studio 6 are. I will say this, though when I did ask for extra pillows, I was given two pillows both with no pillowcases. I had to go to my bank for them to intervene and attempt to get my money back and I thought I was so smart to get cancellation insurance.

That alone is a scam. I encourage everybody never to use super.com tales.com did me RIGHT super.com super sucks.com.

Hello Super.com Customer Care Team,

Re: Confirmation Number: B_2437****

I made a reservation via Super.com for Days Inn at Cheyenne, WY. The website said the Days Inn was pet-friendly.

I was traveling with my pet dog.

Upon arrival at Days Inn, I discovered the pet-friendly policy had changed.

Further research led to the discovery that each Days Inn may have different pet-friendly policies—accepting pets or not accepting pets.

On the Days Inn website, they state Days Inn is pet-friendly.

The fact is that any one Days Inn may permit pets or not permit pets, and the only sure way to know is to contact the specific Days Inn and confirm the pet-friendly policy.

Thank you,

Gary Dahlquist

We booked Mantra Hotel in Castle Hill, NSW, Australia through Super.com as a 4-star hotel in the first week of December. Should I say that I regret it?

Because their only lift worked when we arrived and then broke down and was unavailable for the next 3 days by which time we had left. It was one of our most miserable stays in a hotel because we are old and disabled. With no lift to go to the 4th floor from the car park, you can imagine what may happen and what pain. We almost had a heart attack on the fire escape stairs, some of which were dark too!

On the weekend when we returned from a birthday party in the middle of the night, we were hoping that the lift was fixed. But it was not. We saw the night manager on the way, and she proudly looked at us and said, 'Well, you have to use the stairs.' Like we did not know it! We sent an email to the hotel manager; they did not respond.

We want our money back, or else we will go to consumer affairs for the hotel claiming to be a 4-star, which is a false claim and advertisement, as 1 poorly maintained lift that cannot be repaired for 3 days is not sufficient for claiming a 4-star rating. We want our money back, and that is the least in compensation.

You all sent me a confirmation email and sent me confirmation messages explaining that you had booked the room and made a reservation. After seeing this, I made my trip thinking everything was taken care of, only to find out six hours later when I arrived that I did not have a room booked and the price had now doubled.

When I called, none of your customer service representatives would even believe that it was possible for you all to have made a mistake, and upon seeing the proof I forwarded to your customer service support email address, I was eventually and repeatedly told by lower-level employees up to supervisors that there was nothing you all were willing to do. I would never use your service again, and I will advocate to everyone I know to never use this company because of what happened. That is the exact opposite goal your company has set out to achieve.

Not only did you not get me a deal, you literally left me stranded in a foreign city. It is probably the worst thing that your company could do, aside from maybe getting me killed, which God help me if I'm ever in a position where my life depends on your company's capabilities.

Super.com Confirmation: B_2004****

Date: July 21st, 2025

Harrison Hotel

411 Washington Ave,

Miami Beach, FL

I was charged by both Super.com in the amount of $87.16 and Harrison Hotel in the amount of $87.16 for my night of lodging on July 21st. Upon check-in, the Harrison Hotel indicated some sort of miscommunication between Super.com and the Harrison Hotel.

They could see the reservation but said it was not paid. I had to provide my debit card, which is common practice. Harrison then charged my debit card the same amount of $87.16 that Super.com had charged.

The next morning, the hotel manager indicated they would refund my charges. They have not.

Both Super.com and Harrison Hotel have charged my account. I've been double charged for one night of lodging. I attempted to resolve the issue by calling Super.com customer service, hoping for help.

However, the Super.com customer service representative kept talking in circles, making excuses. That is not customer service.

I would like to attach documentation to this chat referencing something I found on the internet indicating Super.com has a customer service rating of 1.3 out of 5. That tells me customer service at the company Super.com is poor, very poor. This is not something I am responsible for taking care of. This is between Super.com and Harrison Hotel not communicating.

I am contacting my bank on Monday, July 28th, indicating neither transaction is valid or authorized. Likely, funds will be taken back from both companies, and neither Super.com nor Harrison Hotel will be compensated.

I don't have much confidence in either Super.com or Harrison Hotel at this point. I hope to hear some sort of timely response, but doubt it will occur. I have used Super.com frequently over the past weeks without issue.

However, when your customer service representative is unhelpful, states that my issue is not Super.com's responsibility and I must deal with the hotel directly, in addition to his inability to speak the English language, making it extremely difficult for me to communicate or have any confidence he understands the message I'm attempting to communicate and have resolved. That is called unaccountability, irresponsibility, lack of integrity, and another internet company I will no longer do business with. Super.com will gladly take my money, profit, and not care about the integrity of business.

I will never use Super.com again. I will also provide a poor opinion on any business blog or survey I can locate regarding what you do, as Super.com has demonstrated they are not a true business.