Super com

We checked into Motel 6 for the weekend as a treat for my wife and me. We wanted to do some swimming that weekend as it seemed like they had a nice pool. We checked in at night and woke up the next morning intending to swim. However, we found that the pool hadn't even been maintained or opened yet. It was repulsively filled with trash and clutter, with some even floating on top of the pool cover. The place was very dirty and littered with rubbish. The following day, the temperature was in the 90s and the air conditioner was not working. We reported this to the front desk but were told that nothing could be done at the time and no other room was available. The room we were in smelled strongly of smoke and mold and had no fire detector, so we decided to leave and check into a different hotel before the next day's checkout.

I have made several complaints, filled out all the necessary forms, and even received confirmation that they had received them and that I would be getting a refund. But then I was presented with the excuse that I also had to contact the hotel to obtain some type of cancellation policy and have them contact the company about the refund. I'm tired of being given the runaround—all I want is what I'm owed for a terrible experience at an extremely unsanitary hotel. This hotel should be investigated.

So, please give me the refund that I requested. I've done everything required on my end. Even when I try to contact the hotel, they're tired of my calls and complaints. They have identified me through Caller ID and will not answer my phone calls anymore or even hang up on me. I can't do anything more on my part, so it's up to someone else to resolve this issue, finalize it, and give me my requested refund which is owed to me. Thank you.

I had booked my son's room before he arrived. The clerk said that as soon as he walked in the door, there weren't any more vacancies.

She had given his room to someone else who had a child, and she didn't enter it into the system in time to check with the online booking company I had booked with. She never apologized and told me to call the online booking company. Then, they would call her and she could refund my funds. In the past, I have successfully booked rooms for two weeks straight without any problems.

It was pure negligence on her part and my son had to sleep on the streets! I'm so disappointed because that was all of my funds and my son doesn't have anywhere to go!

I need my funds ASAP! This needs to be rectified NOW!

I first used super.com in 2023 and it was a very pleasant experience due to its low prices and nothing went wrong. I've booked multiple stays and everything went smoothly.
The problem occurs if the booking goes wrong, which can happen with super.com somehow.
In 2024, I attended the Berkshire Hathaway Annual Meeting in Omaha and used super.com to book rooms.

The Annual Meeting is a popular event in Omaha that takes place every May, with many people visiting from all around the US and the world.
However, when I arrived at the location, the manager didn't check me in because he claimed that super.com had not sent him any reservation for me. Super.com tried to help me but to no avail. Super.com informed me that I could book a room in the same area and that I would receive a refund.
I checked for rooms in the area and found that the prices were very high and most were unavailable due to the event. After double and triple checking with super.com support that they would refund the difference between the old booking and the new booking, I checked multiple times with support due to the considerable difference and they assured me that it was fine.
After my visit, I filed an amendment form and did everything else super.com asked of me and that's when problems started.

They refunded me just for the original booking, which was why I had double and triple checked with them to avoid any misunderstandings. They constantly promised that they would refund the difference between the old and new bookings, and they reassured me that I would receive a follow-up email in one day; however, I never received an email. Whenever I called, they would inform me that I would receive a phone call from their supervisors, but I never received a call back.
Ultimately, it's up to me how I handle this situation. I am now trying to let this go, despite it being painful to accept the substantial loss from this experience as Omaha was fully booked at the time, and the difference was considerable.
However, I also believe that it wasn't wise of Super.com to create such a painful experience.

I normally refrain from writing this kind of thing because most American companies are rather too kind in dealing with such situations, but I have to admit, this was a painful experience because of the amount of money involved - it's approximately a $700 loss for me.
I think Super.com is fine to use with low expectations. It is a good solution if you have easy backups for your stay (for example, other hotels whose rates are not significantly different at that moment).

But, if you confront any challenging situations, lower your expectations in terms of their service.
I've started to internalize that it's my fault for believing what the support told me, just because at the point that it's just better to move on. Tom much stress is not good :(

I am furious about this issue because I deleted your app from my phone and no longer have access to the original phone number I used when creating my account. So now when I install the app, I can't access any part of my account or even have a simple chat with an agent at super.com.

This is because absolutely anything I attempt directs me straight to phone verification without any alternative options except to use the phone number I no longer have access to. This is a real issue as super.com continues to charge my bank account for $14.99, and I have no way to cancel that. I definitely will never use the service again.

I was tricked into a free trial to use a feature I wanted to check out one time. Please urgently cancel any and all links of mine tied to this scam company ASAP.

Dear Sirs,

I booked a hotel room via 'Super.com' on Tuesday 14-May-2024, for one-night accommodation (on 15-May) but on arrival at the hotel at 20:45 hrs to check-in (booking ref B_1413****), I was told by the owners that my room was cancelled by them at 16:00hrs, due to a repair issue with my room.

Regrettably, nobody contacted me to advise of the situation between 16:00-20:45hrs, so I arrived at my booked room tired (as I had been up since 03:00hrs traveling/working), and only then informed that I needed to find and book another hotel.

I was advised by the hotel owners (who were on the phone to their main OYO Hotels offices) to arrange the refund, but after 30 minutes of trying to organize the refund, I had no alternative but to find and book another hotel nearby, which as you'd expect, was more expensive.

If you could kindly check and advise of the complaints procedures (i.e., 'no contract of sale of services actually provided'), and what I should do to ensure that I am refunded the £44.67 to my credit card. I quickly checked my booking policy, but there is nothing helpful on the website (Super.com) regarding what happens if the OYO hotel cancels your room at the last minute (on the afternoon of day of check-in), as I believe that this situation is not acceptable under the terms of the sale/contract agreement! Also, I should not have had to start searching myself for an alternate hotel room in the close vicinity, at 21:00hrs in the evening (last night, 15-May-2024), and having to burden the additional costs of £56.20 for another hotel, especially with the stress of being out/away from home, in this dire situation, when I've already been on the go for +18 arduous hours, and only wanting to shower and get straight into bed!

Your earliest response is appreciated, so that I can be assured of (a) a refund, plus (b) an explanation/apology as to why I was not informed of the room becoming unavailable and canceled by the hotel reception/management?

Please email details to antony.sh1315@***.com.

P.S. The telephone number entered is not correct, as it keeps defaulting to USA. My UK tel number is +44 7900****53.