Super com
Reviews and Complaints
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Verified Reviewer |
Los Angeles, California
Need to speak to someone right now!
This company sucks and I don't recommend ANYONE using this service. I was a part of the global shut down and my flight was canceled so I never made it to my hotel reservation.
When I tried to call for a refund they said I had to get the approval of the hotel for a refund. The same hotel that the manager is never there to assist me. I called back asking for help because I booked with Super not the hotel and was told there was nothing they could do although my reason for not checking in was global knowledge. It's ridiculous.
I've been trying to get this resolved for over 2 weeks and I'm just left in the wind by Super and the hotel...smh.
I'm beyond frustrated. Be careful with Super.com God forbid your a victim of a natural disaster, they don't make your situation any easier.
User's recommendation: NEVER USE THIS SITE, YOU'LL REGRET IT IF YOU NEED ASSISTANCE AFTER YOUR PURCHASE.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
NO HELP
Made me do all the work while I was telling them the Hotel will take forever to send me confirmation that I need to my email.
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Verified Buyer |
New York, New York
Booking error
I WAS CHARGE TWICE I ONLY BOOKED FOR SEPT. 29 TO THE 30TH AND IT BOOKED ME AGAIN FOR OCT. CAN YOU CANCEL THIS
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Verified Buyer
No help at all, no consideration clearly jus greedy for the money honestly very scam like.
I had booked at a hotel, unaware of that I needed an ID to check in so I needed to change the name of the booking due to the fact that I have recently lost my ID so I needed to change the name to the person I was going to the hotel with the had an ID so that we had no problems checking it when it came to updating the changes on the booking I received no type of help or solution from customer service nor the site super travel that I booked it through as an addition of no refund
Or Any type of reimbursement no consideration completely screw you over feels like have been scammed through this company.
- Inconsiderate
- Inconvenience
- Ruin your vacation
Preferred solution: Full refund
User's recommendation: Do not use this site to book your stay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
I booked 7 nights at a hotel through this app. However, when I arrived at the hotel, they told me they could only honor what I paid for five nights and I had to pay an extra $132.
I've had three online conversations and one verbal, in which I was hung up on after waiting 45 minutes to talk to a supervisor about the situation. They keep telling me they have to wait for their 'travel partners' to get back to them. I have even uploaded the receipt of the extra money I had to pay and I still cannot get compensated for it.
Do not use this website. Do not use this website.
Preferred solution: Full refund
User's recommendation: Do not use this website for travel.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was lied to
I accidentally booked the wrong dates and called both the hotel and corporate numbers. I was told that it would be fine to arrive the next day by the front desk, as it was supposed to be the correct date.
After an 8-hour drive, I found out that not only had the front desk lied to me, but corporate also refused to do anything about it.
My booking was cancelled as a 'no-show.' I was forced to spend an additional $240 on top of the original $280 for the room. This used to be my go-to place for the event, but not anymore.
- Cheap hotel
- Room lock was broken
Preferred solution: Full refund
User's recommendation: Be very, very careful with this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund nasty room
Bed bugs were under the mattress as shown in picture below. It was not a handicap room and it was not close to the front.
Spoke to Judy your your customer support. She was rude, she was not empathetic. She talked over me the entire time. When I went to the front desk from her on the phone, she was rude and short with them.
She was advised that my requests were not sent over to the hotel by you all. I relayed that information to Judy and they did as well, she continued to talk over me and them. I kept asking to speak to a supervisor, she kept telling my she couldn't. I moved to 3 rooms.
I was inconvenienced.
Judy didn't care. The worst customer service experience I've ever dealt with in life
- Service sucks
Preferred solution: Full refund
Hi Tamiko, Thank you for bringing this to our attention. We're sorry to hear that the accommodation did not meet your expectations due to hotel bed bugs.
Please understand that, as a third-party booking service, we're not responsible for hotel standards, amenities, or staff other guests' behavior. However, we recognize their importance.
In the meantime, as we are committed to resolve this for you, this has been escalated to our Support Team and we will reach out to the hotel on your behalf to try if we can obtain an exception for cancellation. They will follow up with you as soon as possible.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Franklin, Ohio
Wrong booking
Booked hotel in lexington kentucky
Got comfirmation,
But booking for some reson went to lexington virginia
This was non refundable hotel
So i need soemone to resolve this issue asap
Because i had to pay again to stay in the hotel for tonight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I want my money back you took out without my authorization. My last 15 dollars. I have .80 cents left
On August 8, in the early AM hours, I was charged with Super* Super+ for 15 dollars, my last money until the end of the month. This left me with .80 cents.
I am 70 and on social security.
Please refund my money. I did not join and I don't even know who this is or what it is for.
- Charged without my consent
Preferred solution: Full refund
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Verified Reviewer |
Los Angeles, California
Resolved: About a refund
I would really like to know why no one is keeping me informed about my refund. Brenda Knox is my name. U guys have all of my information
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Verified Reviewer
No refund
I had a room but didn't check in or approve it. I went all the way there and couldn't get a refund.
I called their customer service and still got nothing.
All I want is a refund. I didn't check in or stay at the hotel, so I know I'm entitled to it.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund of funds
super.com is now ignoring me and not responding to me at all.Pissed Consumer what else can I do as all I want is to have my issue resolved.Is that too much to ask for?CheersColin
Super.com has responded to my query and have asked me to get the hotel's confirmation about our cancellation.I find this method a run around and this is why. I contacted super.com for a service.
They in turn booked me into Dreams Riviera Cancun Resorts & Spa. I didn't fly out to Cancun this is why I am asking for a refund and get my issue resolved.
I never contacted the hotel as I never visited the property.Super.com says I should contact Dreams Riviera Cancun and get the matter resolved. I have responded saying my contact to the hotel was through super.com and it's their fiduciary duty to contact the hotel and not I.Waiting on their response because this run around is extremely unprofessional to say the least.
I haven't received any acknowledgment or response from super.com.
What I want is a resolution. I haven't received a refund or a resolution from super.com.
Personally, I feel their customer service is atrocious and lacking.
You see, they took the money and now they are not following through.
All I am asking for is a resolution and a refund of the money that I paid. That's all.
B_1415****
- Very efficient when buying their services
- Poor customer service once you paid them and do not follow through
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I rate this company nothing at all. Zero.
Super.com stay away from this company. Scammed.
Impossible to deal with any issues. They have stole my money.
My issue is still unresolved. They refuse to give me a refund.
I have been emailing constantly. They just run you from one site to another and never resolve the issue.
I booked a hotel for a trip to Cairns A few weeks later on looking at the app I noticed it was cancelled. I definitely did not cancel the hotel.
I was very worried so emailed the company It took them 3 weeks to reply The email stated that they were very sorry for the confusion but that from there end all was confirmed and the hotel booking was not cancelled. Apologies etc. Well a few months later 2 days before I was leaving for my trip I phoned the hotel to upgrade my room and they informed me it was cancelled Omg bye bye holiday
. I felt sick.I'd been scammed. It's now been over a month and I am so frustrated trying to resolve this issue. No way you can speak to them. I have so much proof I did not cancel hotel but they will not refund my money.
They did receive my money back from the hotel
Disgraceful. I am a disability pensioner.
It took me 2 years to save for this holiday o ly to be scammed. I'm warning everyone never ever to book with super.com, hotel beds or any of their subsidiaries.
Preferred solution: Full refund
User's recommendation: Never ever book with super.com or hotel beds or any of there subsidiaries they will steal your money
Hi Solvejg, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
Please note that this matter has been escalated to our Support team who is reaching out to the accommodation and travel partner. They will follow up with you as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I was charged twice for a service I do not use. I have tried multiple times to cancel the membership.
I no longer want your service or membership and would like my card taken off file and a refund.
I would greatly appreciate it. My name is Matthew Johnson.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never got back to me
I contacted Super.com through their website and they never got back to me. Their customer service is a joke.
You can't reach a person or even send an email. The help chat is literally a bot; you can't type in what your actual issue is. It just lets you pick from a list and brings you around in circles. There's no option for what my actual issue is, and it's very frustrating.
They say that they pay you to play games. I downloaded the game through their link but they're not tracking my progress at all.
I haven't signed up for their monthly subscription because I was waiting until I reach the threshold at which it would be free for me through collecting my progress from the game. They don't take helping customers seriously at all.
Preferred solution: I would like my game progress to be tracked
User's recommendation: Don't use this site or app, they just want your money
And they never will it's always they will have a supervisor contact you they never do and you can forget asking for one to come to the phone then if u call back it's they can only do so much on their end. So it's a must a supervisor email u
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Dude, have you never stayed in a hotel/motel? Of course you need I.D.! The name on the I.D, must match the name on the reservation.
You stay. You pay.
You are the not entitled to a refund. If you cannot afford to pay for the hotel sleep on the streets or a homeless shelter.
Hi Gabriel, Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We appreciate your understanding regarding your refund request. In situations like this, the hotel management is entitled to enforce their policies about permitted guests. We cannot intervene, as they have the final say about who they allow to stay at the property. If you have any questions about their policies, we recommend discussing directly with hotel management.
We are dedicated to exploring potential solutions. It's crucial to note that our ability to override the decision is limited. If you've directly communicated with the accommodation through written correspondence, kindly gather all relevant details, including the staff member's name and position who approved your request.
Once you've obtained approval, please initiate the cancellation process by visiting: go.super.com/amend and following the provided prompts. Your proactive engagement in this process will facilitate a smoother resolution, and we are here to assist you throughout.
None of the travel sites will let you change the name on the booking.(primarily because the name on the booking must also match the name on the payment card used). You better get an ID because a lot of hotels ask for guests ID also. This is also common practice with airline tickets.