Super com
Reviews and Complaints
Super com Collective Complaints
They scam you out of your rewards and travel bookings
I did a whole bunch of rewards through super+. Com they refuse to give me the rewards.They hang up on me when I call even with the bank.And even with the people that I did the rewards for tell them that they were done, they refused to pay.They're very rude.They'll tell you every time you call that it'll be within 24 hours up to 48 hours they like to scam, you just don't even play with them.It's the best advice I can give
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Verified Reviewer |
Omaha, Nebraska
Amazing
Amazing and ut helped my marriage with us bonding more together and understanding how to deal with outside issues.
Knoxville, Tennessee
3rd attempt to apply credits at checkout
My Booking.com account has $168 rewards credits available to use. On the app, I select redeem rewards.
I select apply credits to booking. I select the hotel, dates, and fill out my personal details and confirm stay details. On the final payment page of the booking process, there is NO OPTION to use the reward credits as payment.
I use the help chat feature, which is absolutely zero help. I try to find a way to call customer service, but there is NO phone number on the App NOR the Website.
A deeper Google search result showed a phone number for customer support through a site called "Pissed Consumer" (for good reason)
I was finally able to reach customer service. English was definitely not their first language, and communication was slow and challenging. They struggled to understand the issue, but did confirm that I do indeed have credits available. After ONE FULL HOUR of Being placed on hold MULTIPLE times and being disconnected TWICE and having to call back only to start all over...
they FINALLY find the problem...
it turns out that some hotels do not accept bookings made using Reward Credits (even though I recieved all of my credits from regular bookings at the SAME HOTEL!!!)
Obviously this is quite frustrating, but would have been much less annoying if it hadn't taken an HOUR to figure out!!
Just be warned...
your rewards credits with Super.com might be worth nothing, and if you need assistance from them... may god bless you and protect you.
User's recommendation: use a different booking company!
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Verified ReviewerUrgent request for immediate cancellation
Dear Super.com Support Team,
I am writing to urgently request the cancellation and full refund of a booking that was unintentionally processed due to a technical issue on your platform.
Here's what happened:
My friend and I were booking a room in Barcelona through your website for three nights (from 26-29 , tomorrow!!!) at a hotel that was originally listed at £350 total.
While attempting to book, we were repeatedly shown an error on the billing information page, despite entering the correct details multiple times (we verified them thoroughly).
After approximately 20 minutes, the session expired and when we refreshed the page, the total price had increased to £500.
Out of frustration and curiosity, I attempted the booking process again using the same billing information and this time it went through instantly without any error or final confirmation step, and I was charged £500 without even reviewing or confirming the total.
This experience feels deeply misleading and unfair. We were essentially prevented by your system from booking at the original lower rate due to a technical error, and then immediately charged a much higher amount without any confirmation prompt.
As students on a limited budget, this has put us in a very difficult financial situation.
We are therefore requesting:
Immediate cancellation of the booking.
A full refund of the £500 charged.
Written confirmation that no further charges will be processed.
Please treat this as urgent, as the booking is for tomorrow and we need time to find alternative accommodation.
I look forward to your swift resolution of this matter. If you need any further details, I am happy to provide them.
Sincerely,
Alisha Afolabi
alishaafolabi@***.com
+324********
656353****
- Misleading unfair booking process
Preferred solution: Full refund
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Verified Reviewer |
Meridian, Idaho
Cancel reservation
Hotel approved cancellation, Super.com refuses to honor their request. Cancellation policy in this case is up to the hotel, not Super.com. Fraudsters.
Preferred solution: Full refund
User's recommendation: Do not use this website
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Verified Reviewer |
Stone Mountain, Georgia
Hotel cannot find my reservation
For you to reach out 4 days after the fact instead of handling the issue immediately is unexceptable. I will make sure to document this experience across all my social media platforms and let my followers know to not Support this Company
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Verified ReviewerUrgent, Made a reservation for the wrong date
Made a reservation and tried canceling like a minute later because the terms were not to my liking, and they denied it and said that they vould not do anything
Preferred solution: Full refund
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Verified Reviewer |
Jacksonville, Florida
Missing rewards
Nothing changed they hand up when I call i have ask the conversations recorded they know I'm recording they hand up on me they tell me the same story over and over it will be there tomorrow i've even spoke to somebody at the headquarters.They don't care, they take your money.And that's it.Now i'm involving an attorney now.I'm suing
I have called every time I do the hang up on me every time I call it's the same story.The money be there, then the following day within twenty four hours.Now i'm hiring an attorney.I'm over it.They have all the verification they need for my bank.From all the rewards that I did, they don't want to give me the hundred.And something dollars that owed.So now i'm contacting the attorney and what's going to get worse
My situation was escalated over a week ago. You guys keep telling me every 24 hours it'll be the next day, and it's definitely not the next day. There's $125 in rewards, money that I still have yet to receive.
How do you have a A+ rating with the BBB if you don't do what you say you're gonna do? First and foremost, it says 48 hours, and the rewards should hit post haste to our account, not three weeks later, and I am a paid plus member, so what's going on?
Preferred solution: The money that's owed i put 50 into the game's do that.And they had owed me 125 and i've received nothing
User's recommendation: Make sure they pay before doing more then 1 task
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Verified ReviewerDo not except locals
Somebody to call me back ASAP. I need to get refunded because the hotel I picked does not accept locals, and I need my 200 and something dollars back.
My number is 843-535-****. Thank you.
- Non
Preferred solution: Full refund
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Verified Reviewer |
East Hartford, Connecticut
Fraudulent practices
I attempted to resolve an issue around accessing credits, including refunds and my earned promotional cash back credits. Customer service was abysmal.
They retained rightfully earned funds and forced me to get my refund back in their own 'charge card' with exorbitant service fees, even though I cancelled my booking within a valid window. I paid $225 in recurring subscription fees to the company but was treated like dirt.
- In some cases booking fees are lowest available on the internet for hotels
- You pay the difference back in other ways
Preferred solution: Credit back for subscription fees or full value of earned cash back rewards.
User's recommendation: Proceed with caution and avoid subscription service
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Verified Reviewer |
Albuquerque, New Mexico
Reservation made in wrong city, made immediate email to explain also went ahead and paid for additional hotel in correct area.
Don't expect them to resolve issue outside of them winning. I offered a solution which everyone would win and it showed the company cares about client.
Win/win for ALL involved (it was shown to them clear mistake on my behalf).
All I asked is money be transferred...not reimbursement. They said up to establishment and establishment said them (claiming they never received payment)...each point fingers, but I the consumer lost.
There are always extenuating circumstances, especially with the economy at this time. People are in more hardship than ever.
Please be mindful when people need an exchange, not asking for a refund. Everyone wins, and it shows your clients that you care about them and it’s not just about the money. The typical pointing fingers and “why we cannot help” and “it’s the other person’s responsibility” responses don’t feel good to the struggling client.
Hopefully, I’ve admittedly expressed my situation for the help you can give. I’m your client, not the other business.
Preferred solution: Exchange money's to correct hotel, nobody loses.
User's recommendation: Don't rush through booking, even when you're pressed for time.
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Verified Reviewer |
Detroit, Michigan
Never got my money back
I booked and paid for a room almost 2 weeks ago. The hotel canceled it because my ID was expired, and I have yet to get my money back. I provided the cancellation confirmation number the day after the hotel.
Preferred solution: Full refund
User's recommendation: Don't use it
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Verified Reviewer |
Phoenix, Arizona
I made a mistake and wasn’t paying attention to the date l, I wasn’t asking for a refund just for the dates to be switched and was refused. I wasn’t canceling I just needed to switch dates,
I was lied to, saying the hotel would have to give permission to cancel, so I went to the office. They told me Super World would have to email them, and the lady at Super told me they can't do that.
I didn't want to cancel or have a refund; I just needed the dates changed. I'm pregnant and needed the room for the night.
Preferred solution: A refund now cause I’m pregnant and only needed the dates fixed
User's recommendation: I would not
Birmingham, Alabama
Reservation
Checking to make sure my reservation was good and it was good to go for 28 February customer service agent was able to answer my questions
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Verified Reviewer |
Waco, Texas
Cancel/refund
These guys make canceling a reservation extremely difficult. The rep had an attitude with me.
I had to cancel a hotel reservation within the window of their fully refundable date due to an ice storm heading to Texas, and they tried denying my refund.
I had to call support and haggle with them to actually get my money back. Do not book with them unless you are almost certain you will be able to make it to your destination, or else they will make it difficult for you.
User's recommendation: Do not book if you even have the slightest thought of canceling or changing your reservation
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Verified ReviewerI need you guys to pay the hotel or send me my money back
They took my money and didn't pay the hotel and when you call about it and ask for that pacific day they started talking about another day and study trying to focus on the day that I'm talking about now I'm getting pissed the *** off don't *** with them they're going to rip you the *** off and definitely don't get their membership because they going to charge you twice a month
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I understand it says no refund and I wasn’t looking for a refund just help to adjust the date cause I’m pregnant an it should of been taken into consideration